Privacy policy

1. Changes to the policy

The company may periodically update this policy to reflect changes in practice or in legal or technical requirements. The updated policy is published with a new “Last updated” date.

2. What information we collect

We may collect the following information:

• Contact details (first name, surname, phone number, email address)
• Order data (delivery address, booking information, payment confirmations)
• Communication information (the content of messages received via the website, email or WhatsApp)
• Cookie information (device type, browser, IP address, network connection)

3. How we use information

The collected information is used for the following purposes:

• Providing services — processing bookings, fulfilling orders, customer service
• Communication — answering questions, booking confirmations, service information
• Security — fraud prevention, account protection
• Marketing — personalised offers and email messages (only with consent)

4. Cookies

The website uses cookies to ensure its operation and improve the user experience. Users can change cookie settings in their browser.

5. Disclosure of information

Personal data may be shared with:

• Service providers (payment processors, IT services)
• Law enforcement authorities where required by law
• Third parties only with the user's consent

6. User-generated content

Publicly submitted content (for example, reviews) is publicly available. The company is not responsible for the actions of third parties with this information.

7. Third-party websites

The website may contain links to other websites. The company is not responsible for the privacy practices of other websites.

8. Children's data

The services are not intended for children without parental supervision. The company does not knowingly collect personal data from persons under 16 years of age without parental consent.

9. Data security and storage

The company uses appropriate security measures to protect personal data. Complete security is not guaranteed. Data is stored for as long as necessary for the stated purposes or as required by law.

10. User rights

Under the General Data Protection Regulation (GDPR) you have the right to:

• Request access to your personal data
• Request the correction or deletion of data
• Withdraw consent to data processing
• Object to data processing for marketing purposes
• Lodge a complaint with the Data State Inspectorate (www.dvi.gov.lv)

11. Contact details

If you have questions about this privacy policy, contact us: